Well after a year of renting Unity for $75 a month (March 13 to June 14) on June 3rd Unity pulled my subscription out from under me. According to Unity I was in my flexible monthly stage where I could pay as I go and not be locked in. My bank (Navy Federal) confirmed on June 1st Unity received my monthly payment. Unity then continued to keep billing my account 2 more times until the 3rd sending me an email claiming I never paid. I have been in touch with support but support has been non existent on turning back on my subscription or refunding my account.
I say to you Unity free maybe the better deal. Unfortunately I’ve been active in the asset store having bought Playmaker, Procore, AGF and PlyGame to name just a few. Some assets feature set will shrink when you loose your ability to use Pro.
I did promise the person handling my support case that I would start talking about my experience in the forum if it was not resolved in a timely fashion.
I question it being a scam because it seems the intention is to lock me back into the yearly cycle instead of letting me enjoy the flexible payments I earned.
Thank you for the contact.
I understand your frustration, I would be similarly enraged myself. But I’m sure it’s a mix up that can be resolved one way or another. Earning a flexible subscription is new to me, but then I haven’t subscribed. Best of luck getting this resolved.
(We are helping Joe. We’ve asked for more details so we can understand what’s happened. I suspect it’s a system error rather than a deliberate business strategy to frustrate paying customers.)
He/she’s a paying customer whose life has been made harder by Unity’s technical/business issue with their account. They shouldn’t need to suck up to the support reps to get decent service.
Don’t get me wrong I don’t encourage abusive behavior at all and it is far from my philosophy when dealing with support reps, but people don’t tend to go on the forums about these sorts of things unless they are not satisfied with the support they are getting.
So, I can see that our system attempted to collect money from the OP’s credit card on 1st, 2nd, and 3rd of June. None of these collections succeeded, and the serial was switched off on the 4th. If @redikann PMs me the last 4 digits of the card that was used, I’ll contact CyberSource (who handle transactions for us) and see what they see.
“Earning” is probably the wrong word. Subscriptions are taken out for 12 months. After that period, the subscription switches to a monthly plan. The subscriber can pay month-by-month, until they no longer want the subscription. When they stop paying the license switches off.
Oscar from support here. Sorry to hear that you are frustrated.
We’ve looked at your license and there seems to be something very strange going on with our systems. We currently have the accounts team looking into why this is. We will get back to you shortly with a solution.
For a temporary solution. I can suggest that you start a pro trial until we can resolve this.
Now the forum seemed a better route. Squeaky gear gets the grease. Anyways I don’t see this as a threat just the route I said I would go if support seemed to be failing.
I am glad this is how Unity responds. I would like more info how to clear this up because the Navy Federal Rep I talked to yesterday morning said they would provide any information Unity needed and the rep confirmed payment on the 1st. My telephone banking system also confirmed a 75 payment which is a pro subscription price.
Just like I stated in my original email to support, your own website (my account page) updated to show my subscription progress for June 1st till July 1st. You own system recognized a payment. Hopefully this is a snafu that can be resolved.
We didn’t see a Pro trial activated on the machine you have been using recently. (There was a free version activated in April.) Please try activating a trial, and screenshot any message that says you cannot do that. We’ll get that fixed for you whilst the bigger problem is resolved.
