Unable to login to Unity Level Play

[Feng0126]

I made this post again when I realize I posted it under the wrong category.

Anyway, I can’t login to Unity Level Play. It will display an error message:

I tried to check where the issue is by opening the inspect > network and found that the error come from token (400 Bad Request) and user-info (500 Internal Server Error), I extracted the authorization JWT to parse in jwt.io and found that the user-id is similar to my organisation id, but slightly different. I am not to familiar with this, but since it probably is suppose to connect to organization and I can’t really find the id matching the JWT result, so I think this might be the issue?

[krasochenko_dev]

I have the same issue with Unity Level Play

Can't login to Unity LevelPlay IronSource dashboard

I’m getting next error, after I try to login to the IronSource dashboard using Unity ID [image] Error message: An error occured We couldn’t process your user. Please log out from Unity and try again. I’ve tried logout from browser Unity, logout from the UnityHub, clean browser cache, other PC, other browser. Nothing helped. How can I login to IronSource?

So hope Unity support soon find our post

[oveis86]

Same issue started last night for me. Tried new browser, logging out and back in Unity dashboard. Didn’t help.

[morepixels]

The same started happening to me. I can’t access my organization on LevelPlay from any authorized account.