As the title says, I’m unable to connect to version control. There is a “Try Now” button, but it doesn’t work. No clue what to do. I restarted the app, restarted the PC, and then reconnected to the internet. It worked well until about three weeks ago, when I last used it. There were people with the same issue on this thread, but their problem happened after changing the name of the project. I didn’t do such a thing.
1 Like
I have the same problem. Sadly I can’t find any solutions.
I’m having the same problem. I’m new to Unity, started developing my project and after a while wanted to connect it to the UVCS. I’ve frequently used Github, Gitlab for my previous non-unity projects but since there is an internal/native version control system just wanted to try it out. After successful initial commit, continuously getting this error. After doing some search, lots of people are having this issue and lots of different workarounds. I would expect more stable VC, even if I solve this issue, I think I will switch to more stable platform, probably Github.
I can’t get UVCS to work at all, despite following all the tutorials exactly. There are also dead links in the documentation, which leads me to believe that this product is understaffed and not a priority for Unity. Sad, because I used PlasticSCM when it first replaced Collaborate some time ago, and had no problems. Here it is just a couple of years later, and it seems the product has gotten worse somehow.
1 Like
I have 6 days with a ticket open for this and no one can give me an answer
@IINVENCIBLE , I’m really sorry you had a bad experience with your support ticket! It seems I was not receiving your emails for some reason. Your organization is disabled due to an unpaid invoice. Reactivate the subscription to continue using this Organization.
@mikenitro , I can assure you Unity Version Control is not a dead product and is being actively developed. I would really like a chance to review your pain points and hopefully make your UVCS journey a better one! Please email us at the address below.
@Everyone, I’m sorry to hear of people having issues onboarding with Unity Version Control. Please log a support ticket via devops-vcs-support@unity3d.com with a screenshot of the full Unity Editor window and the error message within context. This way we can look into your data and investigate exactly what is going on.
Additionally, logs can be found at the below location, which may give you more verbose information about the failure. It would also be helpful if you shared this with us via your support ticket.
Windows: *%localappdata%\plastic4\logs*
Mac: ~/.plastic4/logs
@ollieblanks Hi! Thank you for responding. I certainly don’t think that UVCS is a dying product, but having worked at a very large tech company, I understand how some projects enter “maintenance mode” and have to fight for resources. I sincerely hope that is not the case for the UVCS team–I do enjoy the product!
As for my specific issue, I eventually followed my intuition and deleted the entire contents of the ~/.plastic4 folder, hoping that anything necessary would get recreated and that I’d get back to some sort of initial state. That indeed worked. It removed all the weird local repository bindings that were blocking me from using the cloud. I expect that it has something to do with having been a previous user of PlasticSCM.
All is good now, though. Thanks again for following up.
Hi. I have disabled version control. Deleted hidden folder “.plastic” in projects folder. After this opened Version control tab and was able to create new workspace.
3 Likes
Hello! Sorry for writing so late but I just came here searching for the same issue. I found that all I needed was to open gluon (and log into my unity account again) and it fixed it, i could connect normally. Hope this helps!
sorry it turn out I did not pay that month for plastic XD
I have tried to open my project this morning only to find UVC cant connect. Opening Gluon or Unity DevOps Version Control (as mentioned earlier in this thread) I see this message:
Not sure what it means or what actions I should take to resolve this. Billing is not an issue as I’m under the limit that charging starts.
EDIT: I can connect without issues using my mobile phone. So I think it may be a setting on the router that has changed. Can anyone suggest what that might be?
Thank you.
If you let us know your data center location, we can let you know the Plastic Cloud server IP and port. You may need to whitelist it in your proxy/firewall.
Thanks for your reply. It has started working again, so I believe it was something related to my home router and maybe the provider was making changes or noticed the fault and fixed it automatically. In answer to your question, I am based in London, UK.