Unity Web Player Failed To Update

[MariuszKowalczyk]

Sorry for posting in this topic, but I figured that this way, there will be a bigger chance that you will answer
Case ID: 530723

I hope you can do something about this.

[Darn0k]

@Bentor

I have this problem on both of my systems (Win 7 64). Deleting the temp folder has no effect.

I tried installing the player with UnityWebPlayer.exe and UnityWebPlayerFull.exe, both have the same problem. I can’t even open the web player settings. The problem occurs in all of my browser: Firefox, Chrome, IE.

The logs have these information:

Any ideas what I can do to fix this?

EDIT:

Found the solution for my problem. I’m using EFS (Encrypting File System) for some folders on my hard disk (most of the folders under “C:\Users\Username”). The problem was that “C:\Users\Username\AppData\LocalLow\Unity” was encrypted. For some reason that was causing problems. It didn’t cause any problems with other software, yet.

My problem is similar, yet even less revealing as the logs are a bit different. See below:

130311 15:17:24 ------------------------------------------------------------
130311 15:17:24 Instance starting, version 4.0.1f2_9bb580cddf70, UNITY_WEB_ENABLE_AUTODOWNLOAD: 1, GetDisableAutoUpdates(): 0
130311 15:17:24 Datafile http://battlestargalactica-548.ah.bpcdn.net/client/bgoclient.unity3d?__cv=341c9268c4644a85c02e21ae19cf9000
130311 15:17:25 Setting error display: ‘Failed to update Unity Web Player’, details: 'A newer version of Unity Web Player is required, but the auto-update failed.
Failed to apply auto-update.
Please install manually.
', link: 1

130311 15:17:24 ------------------------------------------------------------
130311 15:17:24 Manager starting, version 4.0.1f2_9bb580cddf70
130311 15:17:24 Requesting bundle 1 (3.x.x) update. Required revision is 3558000, installed revision is ffffffff

Notice that in the Manager log, that the revision being requested is not anywhere near in line with the version of the starting version.
Also, notice in the screenshot of the Unity Web Player “manual install” page snippet, that the Unity Plugin Version is detected, but that the Unity Engine Version is not, indicating that the engine is never getting installed.

I also have an encrypted hard disk using CheckPoint Endpoint Security Full Disk Encryption. I’m not saying that this is the culpret, but it might be. I do not expect that the encryption software is the culpret since the driver that decrypts the files is loaded at boot and the disk is accessed natively without any EFS involved.

Nevertheless, numerous unistalls, cache clearing and reinstalls yeild the exact same behavior and the Unity software never completely installs.

Any assistance to get past this error will be appreciated.

[deisama]

I had this problem and it turns out it was because I had a custom tempory folder location
The TEMP and TMP environment variables were set to z:\temp

Changing them back to
C:\Users<username>\AppData\Local\Temp

Resolved the problem.

[MariuszKowalczyk]

I don’t know if it will help anyone, but sometimes it helps to turn Download Manager off.

[Jasko]

Gots problem with WEB PLAYER: Error on loading unity web player - Failed to update:

LICENSE SYSTEM [2013618 7:0:8] Opening https://license.unity3d.com/update/poll?cmd=9&tx_id=afc3a6505a12eb848898630284277f02

C:\Users\Jasko\AppData\Local\Temp\UnityWebPlayer\log <<

LICENSE SYSTEM [2013618 7:0:8] Posting <?xml version="1.0" encoding="UTF-8"?>plJaskoWindows 7 Service Pack 1 (6.1.7601) 64bit610Intel(R) Core™ i7-2630QM CPU @ 2.00GHz1995848087JASKO-DELLIntel(R) Core™ i7-2630QM CPU @ 2.00GHz (8087 MB)4.1.5f1

LICENSE SYSTEM [2013618 7:0:11] Received https://license.unity3d.com/update/poll?cmd=9&tx_id=afc3a6505a12eb848898630284277f02

LICENSE SYSTEM [2013618 7:0:11] Headers:
HTTP/1.1 200 OK
Server: nginx/0.7.67
Date: Tue, 18 Jun 2013 05:00:11 GMT
Content-Type: text/html; charset=utf-8
Connection: keep-alive
Status: 200 OK
Strict-Transport-Security: max-age=31536000
X-UA-Compatible: IE=Edge,chrome=1
ETag: “7215ee9c7d9dc229d2921a40e899ec5f”
Cache-Control: max-age=0, private, must-revalidate
X-Request-Id: 71be4a17b7a8ff1bb27aeed2304fb07f
X-Runtime: 0.579522
X-Rack-Cache: invalidate, pass
Content-Length: 1
Accept-Ranges: bytes
X-Varnish: 1158005451
Age: 0
Via: 1.1 varnish
Set-Cookie: SERVERID=varnish01; path=/

LICENSE SYSTEM [2013618 7:0:22] WebKit loading problem

Please help.

[Gameworld3881]

I cant play any games with unity its always failed to update unity how to fix it im gonna crash my computer im so angry

[Luko]

Having the same problem on al browsers
Windows 7 64 bit

I’ve tried everything I could find; nothing worked.

log:

130622 16:14:21 ------------------------------------------------------------
130622 16:14:21 Instance starting, version 4.1.5f1_ed5ea3281df6, UNITY_WEB_ENABLE_AUTODOWNLOAD: 1, GetDisableAutoUpdates(): 0
130622 16:14:22 Datafile http://download.unity3d.com/webplayer/setup/cacheadmin.unity3d
130622 16:14:28 Setting error display: ‘Failed to update Unity Web Player’, details: 'A newer version of Unity Web Player is required, but the auto-update failed.
Failed to apply auto-update.
Please install manually.
', link: 1

having this problem for about 3 months now

[hth3heretic]

@MariuszKowalczyk

I don’t know if it will help anyone, but sometimes it helps to turn Download Manager off.

Yes, my problem went away after I update my IDM add-on on my firefox

Thanks for the tip

[Dessintegrator]

My error is at
Was trying to update
http//webplayer.unity3d.com//Channels/38efbd14869d/UnityPlayer3.x.x-win32.zip

Any idea how to solve this or where this file should be downloaded ?

[blacklocus]

I have same problem too plz help us

[ahmedben1999]

@CreativeChris

Hi @Kiean_Stigle

Please can you download and install the latest WebPlayer version from here: http://unity3d.com/webplayer and try and play the game again?

This should fix the issue for you.

Thanks,
Chris

hi, i did that several times and nothing happen it isnt helpfull anymore please i want the answer to my problem and how to fix it i dont know why that happened the web player was very good and one day everything have been turned, since that day and i am trying to fix it but there is no benifits please answer me quickly.

[ahmedben1999]

really

[ahmedben1999]

@hth3heretic

Yes, my problem went away after I update my IDM add-on on my firefox

Thanks for the tip

thanks so much it work it works it works hhhhhhhhhhhhhh merci beaucoup merciiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
:o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o :-o :-o :-o :-o :-o

[ahmedben1999]

it works really merci thanks :o

[ahmedben1999]

@Dessintegrator

My error is at
Was trying to update
http//webplayer.unity3d.com//Channels/38efbd14869d/UnityPlayer3.x.x-win32.zip

Any idea how to solve this or where this file should be downloaded ?

disable your internet download manager from google chrome
the steps are :
1-open internet download manager
2-open “downloads” tab
3-choose options
4-unmark google chrome
5-ok
i hope that help you
ahmed

[ahmedben1999]

thankssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss veryyyyyyyyyyyyyyyyyy muchchchchchchchchch

[Luko]

@ahmedben1999

disable your internet download manager from google chrome
the steps are :
1-open internet download manager
2-open “downloads” tab
3-choose options
4-unmark google chrome
5-ok
i hope that help you
ahmed

What is your internet download manager?

[sushil007]

fist you download the .cab file from this link: http://webplayer.unity3d.com/download_webplayer-3.x/UnityWebPlayer.cab then exterthen download and open folder UnityWebPlayer\cac08d8a5e25d4cb\build\WindowsWebPlayerInstaller and run it and insall it then download UnityPlayer3.x.x-win32 and extracet it and copy all file and paste it in C:\Users(pc nam)\AppData\LocalLow\Unity\WebPlayer and paste it in (loader,player,mono and also paste it in Unity\WebPlayer folder C:\Users(pc nam)\AppData\LocalLow\Unity\WebPlayer then run game and injoye
also like a video on youtube http://www.youtube.com/watch?v=53hfRYbG-_I
ok…

[yamim33]

i have that problem before… then i found that its the other program in the computer makes the unity web player failed. in my case its the IDM (internet Download Manager).

[yamim33]

me too.