Dear community, is there any other way to get in touch with Unity other than the support tickets? If any Unity team members see this post, could you kindly help me connect with you team?
We have been using Unity Pro licenses for our many years; due to the recent policy changes, we’re now required to switch to a Unity Industry license. At the end of our final Unity Pro subscription, we attempted to upgrade the license via the portal. However, the portal didn’t provide an option to proceed with payment, stating that the amount exceeded the credit card limit on Unity’s end. A link was available to contact the Unity team, which I followed, filling in all the required information. I also submitted support tickets requesting to speak with someone from Unity about this issue.
Unfortunately, I haven’t received any responses so far, and our previous license has now expired. Earlier today, we even received an email stating that our Unity accounts are suspended, yet we still haven’t gotten any reply from Unity.
Could anyone help us resolve this urgent issue, or forward our request to the right team / person? Thank you so much!
