I paid to upgrade from plus to pro and lost my license.

[JaelsonCavalcante]

I’ve been waiting for more than a month for Unity support to respond to my ticket #1811078, I made the payment within the deadline and my license was removed, I also made another ticket which also received no response, is anyone else experiencing the same problem? I need my unity license please help me.

[mgear]

if you used scheduled renew then that doesnt work…

try contacting/pinging superpig in that thread (if its that issue)

Confusion about Unity Pro subscription as follow-up on Unity Plus

Hi folks, Sorry about this. You do indeed need to use the 'immediate renewal' option. It will bill you now (rather than in the future), and it means that the 12 month term on the Pro license starts now. You should also get a refund for any outstanding months on your Plus license (or possibly a credit against the Pro license - either way you shouldn't end up paying twice). What the store is saying about the scheduled renewal is incorrect - I don't know the reasons but unfortunately it did not…

[JaelsonCavalcante]

@mgear

if you used scheduled renew then that doesnt work…

try contacting/pinging superpig in that thread (if its that issue)
https://discussions.unity.com/t/943013/9

Thank you I will do that