UWP game crashes on Xbox Series X

Unity Engine
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1

Hi Unity,

One of my customers told me that my game doesn’t work on his Series X. He told me that the game doesn’t go past the splash screen. It seems that developers have had this issue for many years with their UWP games crashing on the Series X. Since it’s a widespread problem so I guess it should be easy to reproduce on your end. I would really like to be able to fix my game as soon as possible.

I’m using Unity 2020.3.48f1 and the Windows SDK 10.0.22621.0 .

Thanks.

2

Well never mind.

I got myself an Xbox Series X to try the game and there are no issues. So if some users really can’t launch the game, it must be because of something particular. I do see crashes on Partner Center so I have to look into this. But the game runs on the Series X I got.

3

The user just had to reinstall the game on his Series X and it worked. So maybe this will be useful to somebody else.