Google Play keeps detecting collection of personal and sensitive information, rejecting my app

Unity Engine
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21

Thank you Adriaan, i’ll try this today…

22

Hey

That what you selected would imply that there is a parental consent for this “collected” information (Android Device ID and Advertisting ID). Does this reduce your downloads as google asks for parental consent? Or does google not ask for parental consent and expects that you get the parental consent somehow?

23

My last release also got rejected. Do you link to your privacy policy in the app itself?

It seems that now we have to.

Under personal and sensitive information section it clearly mentions

BTW thank you for the workaround. I might try it out.

24

I honestly don’t know.

I do not. My privacy policy is clearly displayed on the Google Play storepage and considering I am not collecting any data, I didn’t deem it necessary.

25

I confirm _Adriaan’s solution, I followed your steps and I was able to post an update today. Thank you

26

Hey Jeff,

I am having the same problem. Is there any update in the status of the issue?

2 Likes
27

We are still waiting for a confirmation from Google if the potential fix that we have for Unity 2018 and 2019 is good or not. We have a fix for 2020.1 and up. You can check the status in the issue tracker: Unity Issue Tracker - APK cannot be published to Google Play because Unity doesn't meet the Families Policy Requirements

4 Likes
28

We are also getting this problem and have been for the past weeks. Google is VERY unresponsive and refuses to tell us what exact information they see us collecting. Even after disabling all analytics via code (we just need in-app purchases) we were still rejected, so I assume it is because of this issue… Unfortunately, we are using Unity 2017 LTS, whose support has already ended.

29

Yes, same problem here… The support just for this issue on 2017 LTS would be really helpfull.

30

I like how the bug here is that it’s not passing Google Play requirements, and not that Unity tries to access user data anyway despite of the wishes of us the developers.

If I was any more jaded, I’d think the fix involves getting user data anyway, just in a way that maybe passes Google’s checks.

31

I got a reply from my Unity bug report:

“We have fixed the issue regarding APK publishing to Google Play. If you will still have any problems regarding that, please reply to this e-mail. The versions currently fixed are: 2020.2.0a14 and 2020.1.0b12. We are working on getting fixes to latest 2019.4 and 2018.4 versions as well.”

32

Fixes were made in 2020.2.0a14, 2020.1.0b12, 2019.4.1f1 and 2018.4.24f1.
2020.2.0a14 should be available by the end of this week
2020.1.0b12 was already released
2019.4.1f1 and 2018.4.24f1 should be available by the end of the next week.

4 Likes
33

I can confirm that the fix it’s working! I generated a new build with 2020.1b12 and it was approved.

1 Like
34

@JuliusM what about 2017 ?

Thanks!

35

Just came here for the same reason, my apps have been removed from Google Play. There were created in Unity 2017 LTS and I can’t easily upgrade them due to plugins not being supported on newer versions.

I actually do use Unity analytics in my games, to give me crash data etc, but it seems like even if I remove all of this, Play won’t allow my apps because of a bug in Unity

36

Google is actively removing apps now… not only blocking updates.

1 Like
37

Yes same here, 8 of our apps where removed today. Same reason.

1 Like
38

Can confirm, they just removed another app of ours from the store, this time without any warning…

1 Like
39

Same here…and yes, with 0 warnings.

1 Like
40

3 apps removed , 0 warnings

1 Like