My Personal License has been revoked!

Unity Engine
1

Please help.

After working on a project (Train Simulator DSME) using Unity 2019.2.17f1 for over 4 years I finally get a message on the Unity Hub (3.7.0) that my personal license has been revoked. I can no longer open the project.

Fortunately I had just published the simulator but I will need to access it to do repairs or alterations in the future.

When I click on my project in the Hub the familiar splash screen for version 2019.2.17f1 appears for a few seconds then the Unity Hub shuts down and immediately reopens. The splash screen then disappears and the project does not open.

I sent a message to Unity Customer Support and got this message:

"Dear mikethorne23,
Thanks for contacting the Unity Customer Experience team!

Your ticket #1802780 has been created. A Customer Experience Advisor will review your question and respond as soon as possible.

We are currently receiving a high volume of requests relating to accounts, licensing and subscription questions. This has caused a significant delay in our response times and the SLA is 2 months."

As I intend working on the next version of the simulator with a newer version of Unity I downloaded version 2022.3.21f1 LTS several days ago and had no problems and it is working very well.

This matter has caused me great concern and I am questioning my continued use of Unity for further projects. I cannot wait 2 months or even longer to sort this problem out.

Any ideas about what the problem may be? I am concerned that if I do further work using the new version the same might happen down the line so I have ceased all further work on the project.

Thanks if you can help.

Mike Thorne

2

Personal licenses are free, just get a new one.

This happened to pretty much everyone:

1 Like
3

Many Thanks! I shall try it.

4

I tried doing what you suggested but I still cannot open the project that I have been working on for over 4 years! I can open a new project I created using Unity Version 2022.3.21f1 LTS so it appears to be nothing to do with my personal license. I even reinstalled the Hub, same result. My old project is totally inaccessible!