Unity Games and Editor White Screen Problem (Might know the real problem)

Unity Engine
1

A few weeks ago, I found that most Unity games and the Unity Editor could not display graphics anymore on my Acer laptop. After a lot of investigation, I found what I believe to be the cause: the graphic card, NVIDIA GTX 980M is probably broken.

I’m not sure a 100% the graphic card is broken (or at least partly broken), but it looks like it is the case.

I had the problem only with Unity games and the Unity Editor.

The solution (or workaround)
After a lot of searches I found the workaround in the NVIDIA Control Panel. Under the menu “3D Settings | Manage 3D Settings” in the tab “Program Settings”, there is a drop-down menu with the following options:
“Use global setting (Auto-select: Integrated)
“High-performance NVIDIA processor”
“Integrated graphics”

The solution is to choose “Integrated graphics”. That way, there is no more white screen problem for the Unity games and Unity Editor.

Note: The NVIDIA Control Panel is quite different on my laptop compared to my desktop computer. This selection mentioned above only exists on my laptop and the left panel only shows “3D Settings” (desktop computer also has “Display”, “Stereoscopic 3D”, “Video” with many options inside). The desktop computer does not allow to choose Integrated graphics, but instead to choose every option individually.

I also saw a comment on a forum mentioning to disable the Anti-aliasing and that worked for him. That did not work for me. Maybe the graphics card was also broken, but not in the same way and that was a workaround to avoid Unity initializing the game with that option that did not work.

Analysis
Only Unity stuff had this problem. All other games created with DirectX worked correctly. I presume, these other games used the “Integrated graphics” and not the NVIDIA.

So far, I could not verify the performance difference between the NVIDIA and Integrated graphics. I presume that I am losing in performance because I should not be using the NVIDIA anymore with that workaround.

I also ran video graphic cards test applications. I could not verify that NVIDIA graphic card was buggy or broken.

Conclusion
The problem occurred suddenly several weeks ago in a context where everything was working correctly. Even reinstalling Windows 10 from with the original installation did not solve the problem. Therefore, it is not a software problem because I reinstalled the same software that used to work. I have serious doubts that the workaround of choosing the Integrated graphics is only there to bypass the real problem of a broken video card.

Do you think there would another way to verify this before sending the laptop to Acer for reparation?

Unity stuck on a white screen.
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Finally, I got the solution from the Acer customer support. It was not a problem with the graphic card. They mentioned that the issue was with Unity and driver/software conflicts. I still cannot explain the exact problem since I reinstalled the computer as it was when everything worked correctly and the issue was still there. I didn’t fix the problem myself. However, I found this link below, with the solution, left on my desktop. I hope this might help other people.

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Hi, i have an Acer Predator 15 which has a GTX980M and i’m experiencing the exact same issue. Couldnt find a solution so far. Are you still experiencing it?

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My problem has been solved by a technician. According to the person, the solution on my end was related to the link I just posted above. It seems that it was the solution. Have you tried to apply this solution?

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May sound like a weird question but should i install it if i have windows 10? The user who created that thread was using windows 7.

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I also have Windows 10 and I thought that wasn’t the solution for me. I didn’t do it myself, but rather a technician did it. Among the references left by the technician, there was this reference where people said that the proposed solution worked. If nothing else works, give it a try. Also, let us know about the result.

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Hey, i solved it by updating Intel Graphics. If you have an acer, go to acer’s website, choose your laptops model and download VGA (Intel) driver. It completely fixed my problem.

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this guy is a genius, i was trying for two fucking years, to use my acer laptop, cuz that intel shit was so annoying that i cant play like 90% of my games, that old vga intel driver from 2016 saved this fucking acer laptop shit vx15 i made an acc just to reply you, thank you ill spread the word from across the galaxy

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THIS WAS THE SOLUTION FOR ME THANKS YOU SO MUCH!