I tried logging in with my primary Unity3D account, and was given the error message that my account has been “blocked” and to contact support if I believe it to be a mistake.
So first, I will say that I have already contacted support with the limited resources available to an account that’s been locked out (the primary one) and this free one. I received zero response, aside from the email confirming that I sent them an email.
I use the primary account for work, and it has a Pro license. If I can’t get this resolved, I’ll have no choice but to eat the first license fee ($350) and re-license it with this new account, as well as re-purchase the somewhere around $200 worth of asset store purchases.
I might attempt to use a paid support option only because it costs less than re-purchasing everything, but I fear that I might be throwing even more money into the hole that I’ll never see again.
My post here is both to see if anyone knows of an alternate way of contacting them, or if this is a lost cause. And eventually, maybe I can update this thread to caution others if the account is unrecoverable and something I did caused it.
Update: I discovered this “free” account can’t get a paid support incident until after I’ve paid for a year of licensing. So I may have to lose that much, at least.
Submit a customer service request and wait for the response.
Every account is entitled to regular support but paid support is mostly an enterprise thing that most individual developers will never need.
The regular support@unity3d.com email is a global support address that gets everything and they filter incoming mail to the right people from there. Account and license issues are usually a one or two day affair.
You can retrieve your assets (last downloaded version) from the other account if you already downloaded them, you’ll just import the unitypackage file from your hdd directly instead of going through the asset store. Buying a new subscription and assets again will likely not be something they’ll refund if you chose to do that.
Joe - I’ve done that, see the first post.
Lane - I do have copies of a lot of the ones I purchased. However, I would not be eligible for upgrades unless I re-purchase them. If they haven’t been downloaded, the Asset Store uses the same account login, and that’s blocked as well.
Two days have gone past. I’ll give them til the weekend, after that if there’s no response I can only assume that whatever went wrong is so bad that it’s in the hands of their legal team, and they will never contact me until I send them a request in writing via “paper”.
I don’t want to have to purchase a new subscription - but if this issue is bad enough that it will require paper communication by mail, it’s quite likely the new sub will expire (a year from July) before it’s settled, so it would be pointless to try and salvage it. I certainly can’t stop building work apps for that long.
Anyway the point isn’t to discuss what I don’t really have a choice in, it’s to see if anyone has had this issue and how it got solved. Or at least if there is any hope that i can be solved.
Im using the Free version of Unity3D , and my account was blocked too, what’s going wrong?
Im not sure a 3 year old post is going to be able to help you. You should contact support https://support.unity3d.com/hc/en-us
Click submit a request at the top of the page
I am having the same issue. I have already submitted a request. After a week, there is no reply from the support team.