Hello, my Unity LevelPlay account has been stuck on ‘Pending Approval’ for nearly 30 days. My app is live on the store, and our payment details are complete. Can a team member please look into this manually? Ticket Number: 00901395
Thank you ..
Hi there! You can integrate LevelPlay into your app and go live without needing any approval. The approval message you’re seeing is related to ironSource Ads, which has been deprecated. If you ignore that message and proceed with the Unity Ads network (and any partner networks you’d like to include in your mediation), you can start monetizing right away.
Does this mean we shouldn’t create an account on “platform.ironsrc.com” anymore? We created an account there last week, and it hasn’t been approved yet, even though we sent the email with the required information.
Additionally, there’s a bug on the “platform.ironsrc.com” website. During registration, I entered our company name exactly as it’s registered in Switzerland. The name contains the letter “ä”. The system accepted the name with this special character. After registering, I tried to fill out the company info section to enter payment information, and after entering everything and trying to save, I get the error message “Company Name should not have special characters”. I can’t change the name anymore. This means that no payment information can be entered. I contacted support but haven’t received a response yet.
Is there no more support at Unity? Why is our account still not activated? The support tickets are open, no one is responding, the validation bug with the letter “ä” has still not been fixed, the company name is still unchanged, and the account is still not activated. How long does it take for Unity to respond to support requests? Three months, a year, three years? Does Unity no longer need new advertising space? Why do you treat developers this way?
Okay, we received a response from support today. The company name has been updated, and we were able to save the company details, create a payment profile, and fill out the tax form. Now we’re just waiting for the account to be activated.
Are you still waiting for approval, or has everything gone through successfully? Because my account was pending approval for months, and I only found out a month ago that i can’t get approval without the app in the Play Store’s production version. So it’s been 20 days since I submitted my ticket with all the evidence showing that I’ve met the requirements for account approval, but I’m still waiting with no results. I’ve heard that waiting months is normal these days, but I was a little disappointed by this information after reading that the standard response time is 3-5 business days.
Our account was approved on June 23rd.